These calls happen. The high intensity low frequency calls that can be traumatic to our mental health. We're all aware of the CISD/CISM resources available but in the time between the call happening to the time we are in front of a CISM member, what should we be doing?

I wanted to talk about this issue based on my experience on the job being on the receiving end of CISM as well as being a member of the peer support team.

I also touch on some of the research done as to exactly when and how we should be initiating a "defusal" with our crew. Which, in my opinion is the most important thing we can do after a bad call.

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